Retention 7 min
The Gym Onboarding System That Cuts First-Year Churn by 40%
The first 90 days determine whether a new member stays for years or quits in months.
Sherman MerricksREAD
LASSO Growth Summit 2026 · Nashville · Nov 7-8Growth Summit · Nov 7-8 / 32 Early Bird seats left at $299. Then $449.
4 articles
The first 90 days determine whether a new member stays for years or quits in months.
Acquiring a new member costs 5-7x more than keeping an existing one. Here's the retention system that keeps your members engaged.
Your programming is not why members stay. Your customer service is. The gyms with the best retention don't have the best workouts — they have the best experience.
A 5% monthly churn rate means you lose your entire membership base in 20 months. Here's how to diagnose your churn, benchmark it, and fix the leaks.