67% of gym members who quit do so within the first 90 days. If you can keep a member past the 90-day mark, the probability of them staying for 12+ months jumps dramatically.
The LASSO Onboarding Framework
4-8 structured introductory sessions spread over the first 2-3 weeks. Each session has three objectives: teach a skill, introduce the member to at least two other members, and set a measurable short-term goal.
The Buddy System
Pair every new member with an existing member who has a similar schedule and fitness level. Gyms that implement buddy systems see 25-30% higher 90-day retention.
Automated Milestone Check-Ins
Day 7, Day 14, Day 30, Day 60, Day 90 — automated check-ins at each milestone.